App: A-CHA (com.acha.app) · Last updated: 2026-10-14
You can delete your A-CHA account and its data at any time. There are two ways: from inside the app, or by emailing us if you no longer have the app installed.
Deletion happens immediately and you are signed out. It cannot be undone.
Send a request to acha0516@naver.com from the email address registered on your account, with the subject “Account deletion request”.
We verify that the request comes from the account owner, then delete the account. We complete requests within 30 days, and normally much sooner. We will reply to confirm when it is done.
| Data | What happens |
|---|---|
| Account and sign-in credentials | Deleted |
| Profile — nickname, photo, nationality, stay dates, school, intro, languages, interests, and the profile links you added (usernames, or the number you gave for WhatsApp) | Deleted |
| Posts, comments, chat messages, voice messages, photos you uploaded | Deleted or permanently anonymized so you can no longer be identified |
| Events you created, meetup and friend-card entries | Deleted |
| Location you shared in chat, including live location sessions | Deleted |
| Push notification token and notification settings | Deleted |
| School verification document | Already deleted after review; nothing remains to delete |
| Event booking, payment and past marketplace order records | Kept for the period required by Korean commerce and tax law (up to 5 years), then deleted. These records are separated from your profile. |
If you are unsure whether a deletion request went through, or you want a copy of your data before deleting, email acha0516@naver.com.